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Changing digital bot flow initial message language depending on browser language

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  • 1.  Changing digital bot flow initial message language depending on browser language

    Posted 01-09-2025 10:06
    No replies, thread closed.

    Hello all

    I want to ask about changing bot flow starting message automatically depending on browser language according on the supported languages i add to the bot and if the browser language is not in the supported language it falls back to the default language, can i achieve something like that?


    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)

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    ِAly Nofal
    Genesys Team Lead
    IST Integration Services And Technologies Co.
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  • 2.  RE: Changing digital bot flow initial message language depending on browser language

    Posted 01-09-2025 10:21
    No replies, thread closed.

    I would probably use a Digital Bot Flow and then use an Ask for slot with specific languages and then check the box for Max No Inputs that will add a default route. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Changing digital bot flow initial message language depending on browser language
    Best Answer

    Posted 01-10-2025 13:47
    No replies, thread closed.

    You raise a valid use-case, there's an Idea posted here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1000
    For now, I would recommend to capture the detected browser language on the client (navigator.language || navigator.userLanguage) and to pass that as Custom Attribute so that you can retrieve as Participant Data within Architect Flows. Perhaps the Bot can kindly ask for confirmation ("Is this your preferred conversation language?").

    Similar ask cross-posted on Dev Forum here > https://developer.genesys.cloud/forum/t/how-to-detect-the-web-messenger-language-in-architect/14273/2



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    Angelo Cicchitto
    Genesys - Employees
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