Genesys Cloud - Main

When an agent places an outbound interaction, how can we define what Language the system sets for it?  For example, we have agents dialing out on behalf of a queue specific to Italian.  We can set caller ID as a number from Italy, and they speak the language, but Genesys Cloud sets the language of that interaction to EN-US.  That causes the Transcript for the call recording to be garbage.  I'm just hoping the answer isn't "go log a feature request'.

This is not regarding campaign dialing, but rather, manual dialing on behalf of a queue (New Interaction).

Hi Paul, we are currently working on this. We will provide an option to set the transcription language from the outbound queue settings, we plan to deliver it in H2, 2024. This is the idea to track the ongoing work - https://genesyscloud.ideas.aha.io/ideas/STA-I-63

When an agent places an outbound interaction, how can we define what Language the system sets for it?  For example, we have agents dialing out on behalf of a queue specific to Italian.  We can set caller ID as a number from Italy, and they speak the language, but Genesys Cloud sets the language of that interaction to EN-US.  That causes the Transcript for the call recording to be garbage.  I'm just hoping the answer isn't "go log a feature request'.

This is not regarding campaign dialing, but rather, manual dialing on behalf of a queue (New Interaction).

Thank you Anik.  I have followed that feature request for updates.  Should I take this response to also note there's absolutely no way whatsoever to do this in the interim, short of getting a separate GCV Trunk for each language we wanted?

Hi Paul, we are currently working on this. We will provide an option to set the transcription language from the outbound queue settings, we plan to deliver it in H2, 2024. This is the idea to track the ongoing work - https://genesyscloud.ideas.aha.io/ideas/STA-I-63

When an agent places an outbound interaction, how can we define what Language the system sets for it?  For example, we have agents dialing out on behalf of a queue specific to Italian.  We can set caller ID as a number from Italy, and they speak the language, but Genesys Cloud sets the language of that interaction to EN-US.  That causes the Transcript for the call recording to be garbage.  I'm just hoping the answer isn't "go log a feature request'.

This is not regarding campaign dialing, but rather, manual dialing on behalf of a queue (New Interaction).