Dear @Genesys Community When a chat is transferred to an agent, the customer immediately sees a system-initiated message in the chat window indicating that the agent has joined - even before the agent sends any actual message.
I had already raised this issue earlier, and the portal update mentioned it would be resolved by mid of this month. However, I am still observing the same behavior.
Could you please confirm the current status of this fix and let us know if there is an updated timeline?
Thanks,
Haridass
#ArchitectureandDesign#ConversationalAI(Bots,AgentAssist,etc.)#DigitalChannels#Omni-ChannelDesktop/UserInterface------------------------------
Haridass Sarangan
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