Clayton_Curtis | 2024-05-07 22:22:13 UTC | #1
We have customers sending in multiple emails regarding the same subject. Was wondering if there was a way to find other emails from same email address (i think i have that part), then determine if the body has similar question/issue . We are trying to avoid one agent reply with one answer and another replying with another answer.
system | 2024-06-07 22:22:56 UTC | #2
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