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Check if a conversation has a recording

  • 1.  Check if a conversation has a recording

    Posted 06-05-2025 18:13

    luke-h | 2018-06-20 07:11:33 UTC | #1

    Hi There,

    Is it possible to use the Analytics API or Conversation API to check if a conversation has a recording, or must a call to the recording API be made for every conversation to check?

    We will be rolling out PureCloud for our whole business and will be recording select calls, made by select people or groups. Ideally we would like to run a query that says "give me all conversation IDs for which a recording exists". What is the best way to do this?

    If we have to make a call to the Recording API for every conversation that will be quite wasteful - we might only have a fraction of all the calls we make recorded, for instance.

    Thanks a lot, Luke

    tim.smith | 2018-06-20 19:27:37 UTC | #2

    luke-h, post:1, topic:3038
    must a call to the recording API be made for every conversation to check?

    Yes, you must request recordings per conversation. There is a batch resource for exporting them once you know the recording IDs, however.

    luke-h | 2018-06-20 23:07:57 UTC | #3

    Thanks for clarifying Tim, in that case we'll just have to check each and every conversation. I had noticed the batch mechanism for retrieving recordings too but wasn't sure if it was officially released so I'm glad to know that it works and we can use it.

    In future releases can I please suggest that recording information be added to the Analytics API as it will cater a lot better to scenarios like this.

    KathirAXA | 2018-07-11 16:32:04 UTC | #4

    Hi,

    Similar question related to this. I am trying to get Email recordings from the recording API, getting the list of email conversations for a specific period.

    But, inbound emails, until acknowledged by the agents, are there in the queue. These emails have a conversation ID created and Analytics API returns them. But I only want the email conversation which are acknowledged/responded by the agents. How do I find that an email conversation is acknowledged or responded by the agent?

    Thanks, Kathir

    tim.smith | 2018-07-11 16:39:18 UTC | #5

    KathirAXA, post:4, topic:3038
    How do I find that an email conversation is acknowledged or responded by the agent?

    Looking at the analytics data is the easiest way. You can look at the participant data to see if there is an agent participant with a segment that has the segment type of transmitting.

    system | 2018-08-11 16:39:21 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 3038



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