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  • 1.  Check the number of Simultaneous calls entering the Call Flow ?

    Posted 07-02-2019 12:54
    No replies, thread closed.
    Hi,

    Is it possible to add a control on the Call Flow in order to check the number of simultaneous calls entering this Call Flow ?

    For example, if the Call Flow detects that the simultaneous calls entering (in a given entry time) is more than 20 calls it disconnect the call, else, it

    continue with call flow intructions 

    I don't know if this is possible in Architect

    I see this option only on the Trunk side of Purecloud

    Many thanks for your help

    Regards.
    #PlatformAdministration
    #SystemAdministration
    #Telephony


  • 2.  RE: Check the number of Simultaneous calls entering the Call Flow ?

    Posted 07-08-2019 11:30
    No replies, thread closed.
    No, the call flow executing for a specific call doesn't have any knowledge of the other calls in the system.  You might be able to do something with a data action that executes at the start of the flow.  I'm thinking a action that posts to <some database you set up> with the flow's id; the database keeps track of that & the timestamp, and replies with a count of how many other requests it has received within the last X seconds for that flow id.  "Simultaneous" would be defined as within X seconds instead of truly simultaneous.

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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