Genesys Cloud - Main

Hello,

I have a task. The client has several phone numbers in their campaign list. I need to implement the following logic: call each number once (if the first number is unsuccessful, call the second, then the third). If the call fails after the last number, postpone the call for 30 minutes and repeat the call cycle, starting with all the numbers. I need to do four rounds of calling. Is there a way to implement this logic?

Hello Oleg,

To have the system wait 30 minutes before trying again, you should check out this article in the Resource Center:

https://help.genesys.cloud/articles/configure-attempt-limits-entry/

Hello Jason,

Thank you for your reply.

My problem is that I have multiple numbers and I need to call all of them in a circle, rather than trying the first number, then the second, and so on.

I found this topic through your link.

• If a contact has multiple phone numbers and you configured a Recall Type entry, when the campaign receives that recall type for the first callable number, it makes all the recall attempts configured for that number before dialing the next number.