Dear Marty,
Many thanks for Your response.
I thought about this solution, does it work in Your environment?
In the documentation (
https://help.mypurecloud.com/articles/about-the-genesys-cloud-browser-extensions/), I found that such a configuration can made some problems:
"
Warning: Do not run different versions of the Genesys Cloud embedded client (Genesys Cloud for Salesforce, Genesys Cloud for Zendesk, Genesys Cloud for Microsoft Teams, Genesys Cloud for Chrome, Genesys Cloud for Firefox, or Genesys Cloud Embeddable Framework) simultaneously. Otherwise, you will experience unusual behavior with interaction logs, WebRTC phones, and other functionalities."
We have a very "bad" expense when we tried to use the Salesforce embedded client with the WEB client in the other "tab"
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Best regards,
Yvgeni Liberman
ITNAV-Pro Ltd.
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Original Message:
Sent: 01-02-2023 09:51
From: Marty Hand
Subject: Click to dial (Click2dial) with WEB application
I have made it work but it requires the Genesys Cloud for Chrome, or Genesys Cloud for Firefox extensions. This article gives more info:
https://help.mypurecloud.com/articles/click-to-dial/
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Marty Hand
National Domestic Violence Hotline
Original Message:
Sent: 01-01-2023 10:37
From: Yvgeni Liberman
Subject: Click to dial (Click2dial) with WEB application
Hello all,
Does it possible to use "Click2dial" functionality with the Genesys WEB Applicaion?
It's working fine withe the "embedded client/s" (we tested it with Firefox embedded client) and as I know it's working with the "Windows Application".
#Implementation
#Integrations
#Roadmap/NewFeatures
#SystemAdministration
#Telephony
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Best regards,
Yvgeni Liberman
ITNAV-Pro Ltd.
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