Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Cloud Connectivity

    Posted 02-08-2019 06:16
    No replies, thread closed.
    Hi

    I am having issue with my edge not connecting to the Cloud. I think I have configured the VM properly.

    Please advise on where to check? Also does PureCloud write logs for a more detailed fail?


    #Telephony

    ------------------------------
    Siyambonga Dumezweni
    ------------------------------


  • 2.  RE: Cloud Connectivity

    Posted 02-08-2019 08:21
    No replies, thread closed.
    Have you tried putting the Edge In-Service? You can't get to the point you show in the screenshot without having connected to PureCloud. It won't go any further, however, until you click Put Edge In-Service.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Cloud Connectivity

    Posted 02-11-2019 07:14
    No replies, thread closed.
    Hi

    Thanks for your quick reply. I have put it into service, but still won't connect. Restarting it takes ages without any success.
    Is there anything else I can check?


    Edge in serviceEdge VM
    Edge disconnected

    ------------------------------
    Siyambonga Dumezweni
    Anana Innovation Africa (Pty) Ltd.
    ------------------------------

    Original Message


  • 4.  RE: Cloud Connectivity

    Posted 02-12-2019 05:07
    No replies, thread closed.
    Hi both my VM have internet access, where could I be failing, and my firewalls have been disabled.

    VM with internet

    ------------------------------
    Siyambonga Dumezweni
    Anana Innovation Africa (Pty) Ltd.
    ------------------------------

    Original Message


Related Content