Hey Everyone, 

We are thrilled to announce that our Enhanced Genesys Co-Browse solution is now available and ready to revolutionize the way you support your customers. Have questions about this feature? You can get answers during our AMA event on Thursday.

Co-browse allows your agents to better understand your customers' needs in order to provide effective solutions and resolve problems faster. With real-time visibility into your customers' browsing experience, your agents will be able to see exactly what your customers see, enabling them to provide targeted and personalized support.

To fully experience the benefits of Co-browse, we invite you to watch our last episode of the Q&A show with Chad Hansen, our co-browse PM expert. Have a question for Chard?Join us on a follow-up Ask-Me-Anything (AMA) session on March 2^nd at 10 AM PST.

If this is your first AMA, learn how it works on our AMA Overview Page.

You can ask your questions in the community during the AMA or submit them ahead of time using this thread or email GenesysCommunity@genesys.com and we'll ask them on your behalf. Either way, Chad will be happy to help.

Cheers,

Matt

#Omni-ChannelDesktop/UserInterface
#GenesysCloudCXQAEpisode

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Matt Lawson
Genesys - Employees
Online Community Manager
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Here you go:

• Will there be mobile support including sharing of apps on mobile and embedded in mobile applications?  Screenshare for native Mobile Apps | Genesys Cloud Ideas Portal (aha.io)
• Will co-browse work across domains (like from genesys.com to mypurecloud.com) in the same session?  Co-browse: Same-domain iFrame support | Genesys Cloud Ideas Portal (aha.io)
• When will voice version be out - similar to Chat 1.0?  New Co-browse App with Voice interactions | Genesys Cloud Ideas Portal (aha.io)
• Will the acceptance box be movable - currently it covers up critical area of the screen  
• Will there be support for tablets like iPad, Samsung Note, and Chromebooks?  Support IOS with Co-Browsing | Genesys Cloud Ideas Portal (aha.io)
• Will it support "show me" feature to guide the user without taking over control?  Add a pointer to screen share | Genesys Cloud Ideas Portal (aha.io)
• Will user be able to limit what can be seen by agent?  
• Will this work through digital channel apps like Line and WhatsApp?
• Will agent be able to "break out" co-browse window to another browser session?
• Will there be the ability for file transfer limitations in Messenger/Co-browse?
• Can we get the ability to turn on screen recording when co-browse is activated even if not in policy?  Policy-based Screen Recording for | Genesys Cloud Ideas Portal (aha.io)
• Has there been any work to better sync mouse movements between agent and customer?
• Can we search for co-browse sessions in Interactions?
• Can agents input information with keyboard to the user's screen?
• Can you define pages that should not be able to co-browse?   Co-browse: Configure pages where | Genesys Cloud Ideas Portal (aha.io)

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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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