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  • 1.  Coaching notes

    Posted 05-04-2023 14:39
    No replies, thread closed.

     In the coaching module, can other facilitators w/ appropriate permissions view and add notes to previous coaching sessions that they did not facilitate?   


    #QualityManagement

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    Dennis Duran
    Colorado Springs Utilities
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  • 2.  RE: Coaching notes

    Posted 05-05-2023 17:07
    No replies, thread closed.

    Haven't tried that personally, but there are specific permissions for this:

    I would assume the user would have to have access to the Interactions View and be part of the division for that interaction/queue/agent



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Coaching notes

    Posted 05-09-2023 19:57
    No replies, thread closed.

    Hey Dennis.

    Looks like I got to your other post before this one. I have included a detailed answer for this over on your other query: Facilitators locating previous coaching sessions to edit notes

    Cheers,



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    Paul Turner
    Product Management Career Technical
    Genesys - Employees
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