Bermxn | 2023-05-04 14:56:45 UTC | #1
I am trying to find out what available API Requests I can use in order some or maybe all of the requested data for Queues. I am working with limited amount of info regarding the requested data, but what I can offer is a screenshot of what mock data we are expecting to retrieve.
From what I am gathering, we want to pull weekly sums/averages numbers per department. I am not aware of what the terms, "Offer, ASA, AHT, SLA, etc." mean in this context.
I believe what I should be looking for is how the prebuilt Queue Metrics Summary or Queue Metrics Interval Report is pulling its data. I assume, those generated reports are using the same API Requests available to a user?
I have been looking at the following API Requests but I am not having much luck
- /api/v2/analytics/queues/observations/query...Query for queue observations
- /api/v2/routing/queues/{queueId}/comparisonperiods...Get list of comparison periods
- I could not get a data response with this one because its saying I am missing permission "routing:comparisonPeriod:view", although my current account role has all available Routing permissions checked off.
Eos_Rios | 2023-05-04 17:24:23 UTC | #2
You're in let field.
Refer to POST /api/v2/analytics/conversations/aggregates/query
Refer to https://developer.genesys.cloud/analyticsdatamanagement/analytics/metrics to better understand what the metrics available are and mean.
system | 2023-06-03 17:24:24 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 19743