Genesys Cloud - Main

Will there be a dark mode for this?

For users looking at dashboards on their desktop/laptop the bright colors might be preferred by some, but if used on a TV screen as a wallboard dark mode makes more sense.

Jan,

Judging by what happened with Architect, I wouldn't hold your breath.... Some folks may be able to tolerate the bright colors (for others it causes health issues) but I don't know anyone who doesn't want, and in most cases prefers, a Dark Mode. I hope to be proved wrong!

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
------------------------------


Original Message:
Sent: 01-15-2024 07:38
From: Jan Heinonen
Subject: Coming soon: Analytics Dashboards with enhanced UI and sharing options

Will there be a dark mode for this?

For users looking at dashboards on their desktop/laptop the bright colors might be preferred by some, but if used on a TV screen as a wallboard dark mode makes more sense.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

This release will not include dark theme option.  We acknowledge the significance of dark theme-based dashboards and, as you noted, the feedback we gathered indicates the preference for the dark theme primarily for cases where dashboards are used as wallboards.

With this release, we are switching over to a new UI framework that will provide a more responsive UI with dynamic widget sizes and richer visualizations. While this framework does not include the dark theme yet, the work is in progress to make that available as soon as possible.

To ensure we quickly address the current widget size-based limitations (one of the high-vote ideas) and maximize the value for our customers, we are prioritizing the delivery of these features (including the ability to share dashboards with individuals/team - another high-vote idea) ahead of the dark theme work.

To enable seamless transition to the new UI, this release includes a preview capability for each dashboard and users can make the switch when they are ready, providing a way to work with their dashboards in the current experience until that point.

However, there are a few things to be considered with this release (Note: Feature highlights, key points such as the ones listed below and FAQs will be provided in the subsequent post, at least 3 weeks before the beta date):

• The new dashboards can only be created in the new light background theme. So, if there is a strong preference to continue using the current dark-theme based dashboards within your organization, please create the required dashboards prior to this release. That ensures the availability of all the dashboards/wallboards in the dark theme.
• The new capabilities such as sharing with individuals and work teams will only be available for the dashboards created using the new light themed framework.

Thanks,

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
------------------------------


Original Message:
Sent: 01-15-2024 10:35
From: Paul Simpson
Subject: Coming soon: Analytics Dashboards with enhanced UI and sharing options

Jan,

Judging by what happened with Architect, I wouldn't hold your breath.... Some folks may be able to tolerate the bright colors (for others it causes health issues) but I don't know anyone who doesn't want, and in most cases prefers, a Dark Mode. I hope to be proved wrong!

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.


Original Message:
Sent: 01-15-2024 07:38
From: Jan Heinonen
Subject: Coming soon: Analytics Dashboards with enhanced UI and sharing options

Will there be a dark mode for this?

For users looking at dashboards on their desktop/laptop the bright colors might be preferred by some, but if used on a TV screen as a wallboard dark mode makes more sense.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Nikhil,

So Genesys is switching to a new UI framework? That explains some of the other changes that have been announced / released recently, which nobody seems to have asked for (or, in some cases, want!)

May I suggest that unless there is some functionality that is being urgently added that required the new UI, you pause any further roll-outs until the new framework supports Dark mode (or even skinning / custom themes). It seems to me that every time a change is made to the UI, particularly if the old one was Dark by nature, there is a chorus of complaints about the lack of Dark Mode. This isn't merely about personal preference either. There are people who find the brighter themes difficult, painful or even impossible to use. (See comments about the new Architect inducing migraines.)

Assuming the new UI framework has been developed by Genesys, then I would suggest that you UI developers focus on adding Dark mode to the framework, rather than utilizing the new framework in additional areas.

This release will not include dark theme option.  We acknowledge the significance of dark theme-based dashboards and, as you noted, the feedback we gathered indicates the preference for the dark theme primarily for cases where dashboards are used as wallboards.

With this release, we are switching over to a new UI framework that will provide a more responsive UI with dynamic widget sizes and richer visualizations. While this framework does not include the dark theme yet, the work is in progress to make that available as soon as possible.

To ensure we quickly address the current widget size-based limitations (one of the high-vote ideas) and maximize the value for our customers, we are prioritizing the delivery of these features (including the ability to share dashboards with individuals/team - another high-vote idea) ahead of the dark theme work.

To enable seamless transition to the new UI, this release includes a preview capability for each dashboard and users can make the switch when they are ready, providing a way to work with their dashboards in the current experience until that point.

However, there are a few things to be considered with this release (Note: Feature highlights, key points such as the ones listed below and FAQs will be provided in the subsequent post, at least 3 weeks before the beta date):

• The new dashboards can only be created in the new light background theme. So, if there is a strong preference to continue using the current dark-theme based dashboards within your organization, please create the required dashboards prior to this release. That ensures the availability of all the dashboards/wallboards in the dark theme.
• The new capabilities such as sharing with individuals and work teams will only be available for the dashboards created using the new light themed framework.

Thanks,

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX


Original Message:
Sent: 01-15-2024 10:35
From: Paul Simpson
Subject: Coming soon: Analytics Dashboards with enhanced UI and sharing options

Jan,

Judging by what happened with Architect, I wouldn't hold your breath.... Some folks may be able to tolerate the bright colors (for others it causes health issues) but I don't know anyone who doesn't want, and in most cases prefers, a Dark Mode. I hope to be proved wrong!

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.


Original Message:
Sent: 01-15-2024 07:38
From: Jan Heinonen
Subject: Coming soon: Analytics Dashboards with enhanced UI and sharing options

Will there be a dark mode for this?

For users looking at dashboards on their desktop/laptop the bright colors might be preferred by some, but if used on a TV screen as a wallboard dark mode makes more sense.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

@Paul Simpson - thanks for the feedback. The UI framework I mentioned above specifically is related to the Genesys Cloud Analytics Dashboards. I believe the other changes that you are seeing are not related to this.

As mentioned above, we are prioritizing the dashboard features such as dynamically adjusting widget sizes to address layout-related limitations experienced by the users (which is one of the top-voted ideas) and this framework shift is required for that as we cannot implement these changes on the existing UI. However, I agree with you on the importance of dark theme and the significance of it to help with issues related to eye strain and the overall visibility. As pointed out above, the work to support dark theme is going on and we will add that as soon as possible.

Thanks,

Nikhil,

So Genesys is switching to a new UI framework? That explains some of the other changes that have been announced / released recently, which nobody seems to have asked for (or, in some cases, want!)

May I suggest that unless there is some functionality that is being urgently added that required the new UI, you pause any further roll-outs until the new framework supports Dark mode (or even skinning / custom themes). It seems to me that every time a change is made to the UI, particularly if the old one was Dark by nature, there is a chorus of complaints about the lack of Dark Mode. This isn't merely about personal preference either. There are people who find the brighter themes difficult, painful or even impossible to use. (See comments about the new Architect inducing migraines.)

Assuming the new UI framework has been developed by Genesys, then I would suggest that you UI developers focus on adding Dark mode to the framework, rather than utilizing the new framework in additional areas.

This release will not include dark theme option.  We acknowledge the significance of dark theme-based dashboards and, as you noted, the feedback we gathered indicates the preference for the dark theme primarily for cases where dashboards are used as wallboards.

With this release, we are switching over to a new UI framework that will provide a more responsive UI with dynamic widget sizes and richer visualizations. While this framework does not include the dark theme yet, the work is in progress to make that available as soon as possible.

To ensure we quickly address the current widget size-based limitations (one of the high-vote ideas) and maximize the value for our customers, we are prioritizing the delivery of these features (including the ability to share dashboards with individuals/team - another high-vote idea) ahead of the dark theme work.

To enable seamless transition to the new UI, this release includes a preview capability for each dashboard and users can make the switch when they are ready, providing a way to work with their dashboards in the current experience until that point.

However, there are a few things to be considered with this release (Note: Feature highlights, key points such as the ones listed below and FAQs will be provided in the subsequent post, at least 3 weeks before the beta date):

• The new dashboards can only be created in the new light background theme. So, if there is a strong preference to continue using the current dark-theme based dashboards within your organization, please create the required dashboards prior to this release. That ensures the availability of all the dashboards/wallboards in the dark theme.
• The new capabilities such as sharing with individuals and work teams will only be available for the dashboards created using the new light themed framework.

Thanks,

------------------------------
Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX


Original Message:
Sent: 01-15-2024 10:35
From: Paul Simpson
Subject: Coming soon: Analytics Dashboards with enhanced UI and sharing options

Jan,

Judging by what happened with Architect, I wouldn't hold your breath.... Some folks may be able to tolerate the bright colors (for others it causes health issues) but I don't know anyone who doesn't want, and in most cases prefers, a Dark Mode. I hope to be proved wrong!

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.


Original Message:
Sent: 01-15-2024 07:38
From: Jan Heinonen
Subject: Coming soon: Analytics Dashboards with enhanced UI and sharing options

Will there be a dark mode for this?

For users looking at dashboards on their desktop/laptop the bright colors might be preferred by some, but if used on a TV screen as a wallboard dark mode makes more sense.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Hi, Nikhil! 
Looking forward for the changes mentioned above. 
Do I understand correctly that the dashboards repository continues to be non-division aware and the only way to add agents to widgets is still picking them one by one?

I see that you've added a filter in status now, but will this allow me to create additional widget for agent status?
like for example I want to have a widget for agents whose status are on-queue and a separate widget for agents who are off-queue.
because for other metrics you can add 2 or more widget but for agent status only 1 widget within the dashboard.

Hi, Nikhil! 

We were informed by your collegues from Genesys that this would be released in June 2024. Any updates on when this would happen plus training material/knowledge articles? This seems like a big change and will impact many users in 28 countries for us. 

Thank in advance!

Hi @Ekaterina Kononova - We are planning to release this feature mid-July. I will send you the links to the enablement material shortly, which includes the high level overview and a video briefly explaining what this release entails.

Thanks,

Hi, Nikhil! 

We were informed by your collegues from Genesys that this would be released in June 2024. Any updates on when this would happen plus training material/knowledge articles? This seems like a big change and will impact many users in 28 countries for us. 

Thank in advance!

Hi @Ekaterina Kononova - We are planning to release this feature mid-July. I will send you the links to the enablement material shortly, which includes the high level overview and a video briefly explaining what this release entails.

Thanks,

Hi, Nikhil! 

We were informed by your collegues from Genesys that this would be released in June 2024. Any updates on when this would happen plus training material/knowledge articles? This seems like a big change and will impact many users in 28 countries for us. 

Thank in advance!

Hello everyone, in response to the feature overview requests on this thread, I am sharing the following link that includes high level overview of the feature and a short video showing the new experience. Please let me know if you have any questions.

https://help.mypurecloud.com/dashboard-ui-updates/

Thanks,

The sharing capability is very exciting.

Is there any chance that there will be an option to reassign the owner?

Currently, there are no great options if a dashboard owner leaves the company.

Hello everyone, in response to the feature overview requests on this thread, I am sharing the following link that includes high level overview of the feature and a short video showing the new experience. Please let me know if you have any questions.

https://help.mypurecloud.com/dashboard-ui-updates/

Thanks,

Hi everyone,

We are excited to announce that the new dashboard UI is planned to be generally available (GA) end of September. For details on what's coming with this feature and a short video tour of the new UI, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

When Genesys Cloud releases the new dashboard UI feature, the current functionality remains unaffected. Users can preview their existing dashboards in the new layout and the "Preview" option will continue to be available after GA, for a period of time, to help ease the transition to the new UI. 

We released the beta version of this feature in June and received incredible feedback during the beta phase providing crucial insights into areas that need improvement.

Based on the feedback, following are a few key enhancements to the new UI being planned/considered as part of the roadmap after GA:

•  Dark theme option: Ability to switch between light and dark themes for the dashboard – This a Suite-wide UI framework-level feature and foundational work is in progress. We will provide an update on ETA as soon as possible.       
• Manual resizing options: We are planning a concept testing phase for these features to test the potential solutions and will follow with an implementation plan.
  • Widget
  • Font size
• Layout enhancements – The following options are being evaluated to enhance the overall user experience and are being considered for the roadmap.
  • Fixed Positioning option for the widgets
  • Enhance font scaling to optimize the white space.

This new UI will be the foundation for all new dashboard features going forward. Following is the near-term dashboard roadmap that will be built on this new experience.

• Sharing the dashboards with work teams and individuals (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-224 ) – Beta of this feature will be available soon. Stay tuned for the beta details, to be posted in Genesys Beta HQ.
• View all interactions for an agent on the agent status widget, with an option to see shortest or longest running interaction (https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1490 ).  ETA: Early Q4
• Work-team level monitoring: Monitor count of agents in specific routing or presence status based on work team filter (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/ANLS-I-460). ETA: Early Q4
• Dashboard slideshow: Ability to Cycle through multiple dashboards on a display (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-705). ETA: Q1 2025
• Reports-to and Work team filters on metric widgets to monitor performance metrics for dynamic list of agents (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/WFMRTM-I-86). ETA: Q1 2025

To gain access to these new features in future, we strongly recommend your dashboards in the current format be transitioned to the new UI as soon as possible, after we release this feature. This will help ensure your organization has enough time to train and familiarize with the new experience. 

Also, we are planning an AMA session for the Genesys Community next week when our team will be available to answer any questions you may have related to this feature. Stay tuned, we will be sending out the details of this session soon!

Thanks,

Hi everyone,

Following up on the dashboard UI release date, the GA release is currently planned for the week of September 23rd, as per the regular release schedule https://help.mypurecloud.com/articles/genesys-cloud-release-schedule/.

Beta release for dashboard sharing is planned for the following week (September 30). For more details on the sharing feature and the beta sign-up information, please refer to this post: https://community.genesys.com/discussion/beta-share-dashboards-with-work-teams-and-individuals#bmc6a6a326-14e9-4f80-b870-0191c22bf696

Thanks,

Hi everyone,

We are excited to announce that the new dashboard UI is planned to be generally available (GA) end of September. For details on what's coming with this feature and a short video tour of the new UI, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

When Genesys Cloud releases the new dashboard UI feature, the current functionality remains unaffected. Users can preview their existing dashboards in the new layout and the "Preview" option will continue to be available after GA, for a period of time, to help ease the transition to the new UI. 

We released the beta version of this feature in June and received incredible feedback during the beta phase providing crucial insights into areas that need improvement.

Based on the feedback, following are a few key enhancements to the new UI being planned/considered as part of the roadmap after GA:

•  Dark theme option: Ability to switch between light and dark themes for the dashboard – This a Suite-wide UI framework-level feature and foundational work is in progress. We will provide an update on ETA as soon as possible.       
• Manual resizing options: We are planning a concept testing phase for these features to test the potential solutions and will follow with an implementation plan.
  • Widget
  • Font size
• Layout enhancements – The following options are being evaluated to enhance the overall user experience and are being considered for the roadmap.
  • Fixed Positioning option for the widgets
  • Enhance font scaling to optimize the white space.

This new UI will be the foundation for all new dashboard features going forward. Following is the near-term dashboard roadmap that will be built on this new experience.

• Sharing the dashboards with work teams and individuals (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-224 ) – Beta of this feature will be available soon. Stay tuned for the beta details, to be posted in Genesys Beta HQ.
• View all interactions for an agent on the agent status widget, with an option to see shortest or longest running interaction (https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1490 ).  ETA: Early Q4
• Work-team level monitoring: Monitor count of agents in specific routing or presence status based on work team filter (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/ANLS-I-460). ETA: Early Q4
• Dashboard slideshow: Ability to Cycle through multiple dashboards on a display (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-705). ETA: Q1 2025
• Reports-to and Work team filters on metric widgets to monitor performance metrics for dynamic list of agents (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/WFMRTM-I-86). ETA: Q1 2025

To gain access to these new features in future, we strongly recommend your dashboards in the current format be transitioned to the new UI as soon as possible, after we release this feature. This will help ensure your organization has enough time to train and familiarize with the new experience. 

Also, we are planning an AMA session for the Genesys Community next week when our team will be available to answer any questions you may have related to this feature. Stay tuned, we will be sending out the details of this session soon!

Thanks,

Hello Nikhil,

are there any updates regarding the darkmode? I think that's gonna be a highly requested feature for us

Thank you and kind regards

Kevin

Hi everyone,

Following up on the dashboard UI release date, the GA release is currently planned for the week of September 23rd, as per the regular release schedule https://help.mypurecloud.com/articles/genesys-cloud-release-schedule/.

Beta release for dashboard sharing is planned for the following week (September 30). For more details on the sharing feature and the beta sign-up information, please refer to this post: https://community.genesys.com/discussion/beta-share-dashboards-with-work-teams-and-individuals#bmc6a6a326-14e9-4f80-b870-0191c22bf696

Thanks,

Hi everyone,

We are excited to announce that the new dashboard UI is planned to be generally available (GA) end of September. For details on what's coming with this feature and a short video tour of the new UI, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

When Genesys Cloud releases the new dashboard UI feature, the current functionality remains unaffected. Users can preview their existing dashboards in the new layout and the "Preview" option will continue to be available after GA, for a period of time, to help ease the transition to the new UI. 

We released the beta version of this feature in June and received incredible feedback during the beta phase providing crucial insights into areas that need improvement.

Based on the feedback, following are a few key enhancements to the new UI being planned/considered as part of the roadmap after GA:

•  Dark theme option: Ability to switch between light and dark themes for the dashboard – This a Suite-wide UI framework-level feature and foundational work is in progress. We will provide an update on ETA as soon as possible.       
• Manual resizing options: We are planning a concept testing phase for these features to test the potential solutions and will follow with an implementation plan.
  • Widget
  • Font size
• Layout enhancements – The following options are being evaluated to enhance the overall user experience and are being considered for the roadmap.
  • Fixed Positioning option for the widgets
  • Enhance font scaling to optimize the white space.

This new UI will be the foundation for all new dashboard features going forward. Following is the near-term dashboard roadmap that will be built on this new experience.

• Sharing the dashboards with work teams and individuals (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-224 ) – Beta of this feature will be available soon. Stay tuned for the beta details, to be posted in Genesys Beta HQ.
• View all interactions for an agent on the agent status widget, with an option to see shortest or longest running interaction (https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1490 ).  ETA: Early Q4
• Work-team level monitoring: Monitor count of agents in specific routing or presence status based on work team filter (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/ANLS-I-460). ETA: Early Q4
• Dashboard slideshow: Ability to Cycle through multiple dashboards on a display (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-705). ETA: Q1 2025
• Reports-to and Work team filters on metric widgets to monitor performance metrics for dynamic list of agents (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/WFMRTM-I-86). ETA: Q1 2025

To gain access to these new features in future, we strongly recommend your dashboards in the current format be transitioned to the new UI as soon as possible, after we release this feature. This will help ensure your organization has enough time to train and familiarize with the new experience. 

Also, we are planning an AMA session for the Genesys Community next week when our team will be available to answer any questions you may have related to this feature. Stay tuned, we will be sending out the details of this session soon!

Thanks,

Hi All

Can I please ask when sharing dashboards will be released as GA? Th resource centre advises that the feature is coming soon?

Thanks

Shauna

Hello Nikhil,

are there any updates regarding the darkmode? I think that's gonna be a highly requested feature for us

Thank you and kind regards

Kevin

Hi everyone,

Following up on the dashboard UI release date, the GA release is currently planned for the week of September 23rd, as per the regular release schedule https://help.mypurecloud.com/articles/genesys-cloud-release-schedule/.

Beta release for dashboard sharing is planned for the following week (September 30). For more details on the sharing feature and the beta sign-up information, please refer to this post: https://community.genesys.com/discussion/beta-share-dashboards-with-work-teams-and-individuals#bmc6a6a326-14e9-4f80-b870-0191c22bf696

Thanks,

Hi everyone,

We are excited to announce that the new dashboard UI is planned to be generally available (GA) end of September. For details on what's coming with this feature and a short video tour of the new UI, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

When Genesys Cloud releases the new dashboard UI feature, the current functionality remains unaffected. Users can preview their existing dashboards in the new layout and the "Preview" option will continue to be available after GA, for a period of time, to help ease the transition to the new UI. 

We released the beta version of this feature in June and received incredible feedback during the beta phase providing crucial insights into areas that need improvement.

Based on the feedback, following are a few key enhancements to the new UI being planned/considered as part of the roadmap after GA:

•  Dark theme option: Ability to switch between light and dark themes for the dashboard – This a Suite-wide UI framework-level feature and foundational work is in progress. We will provide an update on ETA as soon as possible.       
• Manual resizing options: We are planning a concept testing phase for these features to test the potential solutions and will follow with an implementation plan.
  • Widget
  • Font size
• Layout enhancements – The following options are being evaluated to enhance the overall user experience and are being considered for the roadmap.
  • Fixed Positioning option for the widgets
  • Enhance font scaling to optimize the white space.

This new UI will be the foundation for all new dashboard features going forward. Following is the near-term dashboard roadmap that will be built on this new experience.

• Sharing the dashboards with work teams and individuals (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-224 ) – Beta of this feature will be available soon. Stay tuned for the beta details, to be posted in Genesys Beta HQ.
• View all interactions for an agent on the agent status widget, with an option to see shortest or longest running interaction (https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1490 ).  ETA: Early Q4
• Work-team level monitoring: Monitor count of agents in specific routing or presence status based on work team filter (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/ANLS-I-460). ETA: Early Q4
• Dashboard slideshow: Ability to Cycle through multiple dashboards on a display (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-705). ETA: Q1 2025
• Reports-to and Work team filters on metric widgets to monitor performance metrics for dynamic list of agents (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/WFMRTM-I-86). ETA: Q1 2025

To gain access to these new features in future, we strongly recommend your dashboards in the current format be transitioned to the new UI as soon as possible, after we release this feature. This will help ensure your organization has enough time to train and familiarize with the new experience. 

Also, we are planning an AMA session for the Genesys Community next week when our team will be available to answer any questions you may have related to this feature. Stay tuned, we will be sending out the details of this session soon!

Thanks,

@Shauna Gibson - we are targeting mid-December for GA as we are working on implementing some of the beta feedback. I will confirm the release date next week.

Thanks,

Hi All

Can I please ask when sharing dashboards will be released as GA? Th resource centre advises that the feature is coming soon?

Thanks

Shauna

Hello Nikhil,

are there any updates regarding the darkmode? I think that's gonna be a highly requested feature for us

Thank you and kind regards

Kevin

Hi everyone,

Following up on the dashboard UI release date, the GA release is currently planned for the week of September 23rd, as per the regular release schedule https://help.mypurecloud.com/articles/genesys-cloud-release-schedule/.

Beta release for dashboard sharing is planned for the following week (September 30). For more details on the sharing feature and the beta sign-up information, please refer to this post: https://community.genesys.com/discussion/beta-share-dashboards-with-work-teams-and-individuals#bmc6a6a326-14e9-4f80-b870-0191c22bf696

Thanks,

Hi everyone,

We are excited to announce that the new dashboard UI is planned to be generally available (GA) end of September. For details on what's coming with this feature and a short video tour of the new UI, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

When Genesys Cloud releases the new dashboard UI feature, the current functionality remains unaffected. Users can preview their existing dashboards in the new layout and the "Preview" option will continue to be available after GA, for a period of time, to help ease the transition to the new UI. 

We released the beta version of this feature in June and received incredible feedback during the beta phase providing crucial insights into areas that need improvement.

Based on the feedback, following are a few key enhancements to the new UI being planned/considered as part of the roadmap after GA:

•  Dark theme option: Ability to switch between light and dark themes for the dashboard – This a Suite-wide UI framework-level feature and foundational work is in progress. We will provide an update on ETA as soon as possible.       
• Manual resizing options: We are planning a concept testing phase for these features to test the potential solutions and will follow with an implementation plan.
  • Widget
  • Font size
• Layout enhancements – The following options are being evaluated to enhance the overall user experience and are being considered for the roadmap.
  • Fixed Positioning option for the widgets
  • Enhance font scaling to optimize the white space.

This new UI will be the foundation for all new dashboard features going forward. Following is the near-term dashboard roadmap that will be built on this new experience.

• Sharing the dashboards with work teams and individuals (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-224 ) – Beta of this feature will be available soon. Stay tuned for the beta details, to be posted in Genesys Beta HQ.
• View all interactions for an agent on the agent status widget, with an option to see shortest or longest running interaction (https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1490 ).  ETA: Early Q4
• Work-team level monitoring: Monitor count of agents in specific routing or presence status based on work team filter (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/ANLS-I-460). ETA: Early Q4
• Dashboard slideshow: Ability to Cycle through multiple dashboards on a display (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-705). ETA: Q1 2025
• Reports-to and Work team filters on metric widgets to monitor performance metrics for dynamic list of agents (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/WFMRTM-I-86). ETA: Q1 2025

To gain access to these new features in future, we strongly recommend your dashboards in the current format be transitioned to the new UI as soon as possible, after we release this feature. This will help ensure your organization has enough time to train and familiarize with the new experience. 

Also, we are planning an AMA session for the Genesys Community next week when our team will be available to answer any questions you may have related to this feature. Stay tuned, we will be sending out the details of this session soon!

Thanks,

Hello Nikhil,

are there any updates regarding the darkmode? I think that's gonna be a highly requested feature for us

Thank you and kind regards

Kevin

Hi everyone,

Following up on the dashboard UI release date, the GA release is currently planned for the week of September 23rd, as per the regular release schedule https://help.mypurecloud.com/articles/genesys-cloud-release-schedule/.

Beta release for dashboard sharing is planned for the following week (September 30). For more details on the sharing feature and the beta sign-up information, please refer to this post: https://community.genesys.com/discussion/beta-share-dashboards-with-work-teams-and-individuals#bmc6a6a326-14e9-4f80-b870-0191c22bf696

Thanks,

Hi everyone,

We are excited to announce that the new dashboard UI is planned to be generally available (GA) end of September. For details on what's coming with this feature and a short video tour of the new UI, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

When Genesys Cloud releases the new dashboard UI feature, the current functionality remains unaffected. Users can preview their existing dashboards in the new layout and the "Preview" option will continue to be available after GA, for a period of time, to help ease the transition to the new UI. 

We released the beta version of this feature in June and received incredible feedback during the beta phase providing crucial insights into areas that need improvement.

Based on the feedback, following are a few key enhancements to the new UI being planned/considered as part of the roadmap after GA:

•  Dark theme option: Ability to switch between light and dark themes for the dashboard – This a Suite-wide UI framework-level feature and foundational work is in progress. We will provide an update on ETA as soon as possible.       
• Manual resizing options: We are planning a concept testing phase for these features to test the potential solutions and will follow with an implementation plan.
  • Widget
  • Font size
• Layout enhancements – The following options are being evaluated to enhance the overall user experience and are being considered for the roadmap.
  • Fixed Positioning option for the widgets
  • Enhance font scaling to optimize the white space.

This new UI will be the foundation for all new dashboard features going forward. Following is the near-term dashboard roadmap that will be built on this new experience.

• Sharing the dashboards with work teams and individuals (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-224 ) – Beta of this feature will be available soon. Stay tuned for the beta details, to be posted in Genesys Beta HQ.
• View all interactions for an agent on the agent status widget, with an option to see shortest or longest running interaction (https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1490 ).  ETA: Early Q4
• Work-team level monitoring: Monitor count of agents in specific routing or presence status based on work team filter (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/ANLS-I-460). ETA: Early Q4
• Dashboard slideshow: Ability to Cycle through multiple dashboards on a display (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-705). ETA: Q1 2025
• Reports-to and Work team filters on metric widgets to monitor performance metrics for dynamic list of agents (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/WFMRTM-I-86). ETA: Q1 2025

To gain access to these new features in future, we strongly recommend your dashboards in the current format be transitioned to the new UI as soon as possible, after we release this feature. This will help ensure your organization has enough time to train and familiarize with the new experience. 

Also, we are planning an AMA session for the Genesys Community next week when our team will be available to answer any questions you may have related to this feature. Stay tuned, we will be sending out the details of this session soon!

Thanks,

Hi @Kevin Broscheit - sorry I missed this message. We are working on the dark mode option as a platform-wide capability, which will enable dashboards to leverage this as soon as its available. We will post updates on the release timeline here: Enable Dark Mode for Dashboards | Genesys Cloud Ideas Portal

Thanks,

Hello Nikhil,

are there any updates regarding the darkmode? I think that's gonna be a highly requested feature for us

Thank you and kind regards

Kevin

Hi everyone,

Following up on the dashboard UI release date, the GA release is currently planned for the week of September 23rd, as per the regular release schedule https://help.mypurecloud.com/articles/genesys-cloud-release-schedule/.

Beta release for dashboard sharing is planned for the following week (September 30). For more details on the sharing feature and the beta sign-up information, please refer to this post: https://community.genesys.com/discussion/beta-share-dashboards-with-work-teams-and-individuals#bmc6a6a326-14e9-4f80-b870-0191c22bf696

Thanks,

Hi everyone,

We are excited to announce that the new dashboard UI is planned to be generally available (GA) end of September. For details on what's coming with this feature and a short video tour of the new UI, please refer to the announcement here: https://help.mypurecloud.com/dashboard-ui-updates/

When Genesys Cloud releases the new dashboard UI feature, the current functionality remains unaffected. Users can preview their existing dashboards in the new layout and the "Preview" option will continue to be available after GA, for a period of time, to help ease the transition to the new UI. 

We released the beta version of this feature in June and received incredible feedback during the beta phase providing crucial insights into areas that need improvement.

Based on the feedback, following are a few key enhancements to the new UI being planned/considered as part of the roadmap after GA:

•  Dark theme option: Ability to switch between light and dark themes for the dashboard – This a Suite-wide UI framework-level feature and foundational work is in progress. We will provide an update on ETA as soon as possible.       
• Manual resizing options: We are planning a concept testing phase for these features to test the potential solutions and will follow with an implementation plan.
  • Widget
  • Font size
• Layout enhancements – The following options are being evaluated to enhance the overall user experience and are being considered for the roadmap.
  • Fixed Positioning option for the widgets
  • Enhance font scaling to optimize the white space.

This new UI will be the foundation for all new dashboard features going forward. Following is the near-term dashboard roadmap that will be built on this new experience.

• Sharing the dashboards with work teams and individuals (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-224 ) – Beta of this feature will be available soon. Stay tuned for the beta details, to be posted in Genesys Beta HQ.
• View all interactions for an agent on the agent status widget, with an option to see shortest or longest running interaction (https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1490 ).  ETA: Early Q4
• Work-team level monitoring: Monitor count of agents in specific routing or presence status based on work team filter (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/ANLS-I-460). ETA: Early Q4
• Dashboard slideshow: Ability to Cycle through multiple dashboards on a display (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-705). ETA: Q1 2025
• Reports-to and Work team filters on metric widgets to monitor performance metrics for dynamic list of agents (https://genesyscloud.ideas.aha.io/ideas/ANLS-I-721, https://genesyscloud.ideas.aha.io/ideas/WFMRTM-I-86). ETA: Q1 2025

To gain access to these new features in future, we strongly recommend your dashboards in the current format be transitioned to the new UI as soon as possible, after we release this feature. This will help ensure your organization has enough time to train and familiarize with the new experience. 

Also, we are planning an AMA session for the Genesys Community next week when our team will be available to answer any questions you may have related to this feature. Stay tuned, we will be sending out the details of this session soon!

Thanks,