Genesys Cloud - Main

I'm trying to make use of Expression dialog boxes to add an Agent/Score pair variable.  I'd like to add comments to note who is who, but I cannot find any information on what to use for that.  Does anyone have any insight? Thanks in advance.

Work in the Edit Expression dialog box - Genesys Cloud Resource Center

Add an Agent/Score pair variable - Genesys Cloud Resource Center

Comments are not supported.  You can put whatever you want in the name of the action.

No comments like Melissa mentioned, but you can add a description to a variable, I use this as a comment substitute.

The other option is just create a comment string with your comment as the value, and just don't use the string anywhere, and put it at the top of your Update Data block. 

There is a very popular idea in the Ideas-Lab. Please vote and comment, what exactly you need. Maybe Genesys will code it in the future.

Architect - Comments | Genesys Cloud Ideas Portal

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Christoph Domaschke
Leiter Service Center (Cronbank)
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