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Hi everyone,

I have a requirement to provide agents with a dropdown list of numbers that they can use to transfer or conference calls.

I was able to configure this successfully for call transfers, but I haven't found a native way to achieve the same behavior for conference calls.

My next step would be to explore a solution using a Data Action calling an API, but before going down that path, I wanted to check whether anyone has already implemented a simpler or more elegant approach to meet this requirement.

Thanks!