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  • 1.  Conference Call When Dialing on Behalf of a Queue

    Posted 09-12-2022 12:39
    No replies, thread closed.
    Greetings. Is there a way for agents to conference call when dialing on behalf of a queue? 

    This is a feature our current phone system provides and is very beneficial for agents. They are able to speak with the caller and conference in the third party that is vital for us to resolve their inquiry. 

    Thank you
    Stephen
    #Outbound

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    stephen Johnson
    Key Benefit Administrators
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  • 2.  RE: Conference Call When Dialing on Behalf of a Queue

    Posted 10-17-2022 15:49
    No replies, thread closed.
    Get on the ACD Conference Beta and try the API.  It should do kind of what you are looking for after the first call is established:  




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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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