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  • 1.  Configure Participant Data in Agent Script ?

    Posted 05-03-2018 02:35
    No replies, thread closed.
    Hello,

    Is it possible to configure Participant Data in the Agent Script ? if yes how we can configure it ?

    Thank you


  • 2.  RE: Configure Participant Data in Agent Script ?

    Posted 05-03-2018 05:32
    No replies, thread closed.
    Hi Mostafa,

    I thinks that you can create an Input in your script related to a variable in Architect. After you set this variable in Partecipant Data
     


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    Sergio Rota
    F1 Consulting & Services srl
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  • 3.  RE: Configure Participant Data in Agent Script ?

    Posted 05-04-2018 09:00
    No replies, thread closed.
    Hello - you can do this with "Input" and "Output" variables:  Script input and output variables - PureCloud Resource Center

    These are the participant attribute array key/value pairs (all strings). They're referred to as Participant Data in Architect, and as Input / Output variables in Scripter. Note these are different than the direct variable passing that happens in Set Screen Pop actions.

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    rj smith
    Genesys - Employees
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