Genesys Cloud CX

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  • 1.  Configure short abandon threshold

    Posted 06-23-2022 15:45
    Hi everyone! How do we check the threshold for short abandoned and is there a way we can configure this?
    #Reporting/Analytics

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    Jhen Miñano
    Accenture Solutions Private Limited
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  • 2.  RE: Configure short abandon threshold

    Posted 06-23-2022 16:14
    Hey Robert! You can check and configure the threshold for abandon intervals here: Configure abandon intervals for the Abandon Intervals Metric view - Genesys Cloud Resource Center (mypurecloud.com)

    I hope this helps!

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    Caleb Smith
    IGS Energy
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