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  • 1.  Connecting Scripts to Data tables

    Posted 04-23-2021 15:58
    No replies, thread closed.
    I have a use case where I want to be able to connect an element of a script (e.g. a dropdown) and then return information in a seperate set of text fields based on the selection of that dropdown (by the advisor not the IVR)

    This may be a branch name of a store (for example) and I would like to return the store information against the selected branch (e.gh. address, telephone number, opening hours, etc)

    All of this information can be stored in a data table within GC (or seperately). In the documentation (Requirements for the data actions integration - Genesys Cloud Resource Center) I can see that it is possible to have a GC data integration but there are a lot of technical options to create an OAth client, assign to roles and so on. . 

    If anyone has already done such a thing and has a listing of the relevant options to select through setting up the integration it would be hugely appreciated. The documentation just lists the options but doesn't really state what to select (which i appreciate why as otherwise the documentation would be too onerous)
    #ArchitectureandDesign
    #PlatformAdministration

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    Mark Elliott
    Lemon Business Solutions
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  • 2.  RE: Connecting Scripts to Data tables

    Posted 04-24-2021 08:29
    No replies, thread closed.
    Hi Mark,

    We've done similar development and integration with CRM. Also, we have experience in designing custom scripts with advanced functionality and better UX.

    There are few options.
    1. To use GC Data Tables and Data Table Lookup API. It requires create GC Data Action and OAuth client credentials and to assign role with permissions for GC Data Table Lookup. After that to use it in script.
    2. Fully custom solution which gives much more flexibility. To use you own storage, maybe you already have CRM or storage with information about branch, so its irrelevant to have a copy of your data in GC Data Table. You can use Azure Function or AWS Lambda for your storage lookup.

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    Taras Buha
    Noralogix PTY (Ltd)
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    Original Message


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