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  • 1.  Consult Transfer Agent Script

    Posted 05-28-2025 12:49
    Edited by Azamat Rustamov 05-28-2025 12:52
    No replies, thread closed.

    Hi all,

    Question:

    • Is there a method to pass the original agent's name from one queue to the receiving queue agent's script during a consult transfer without using data actions? It should dynamically reflect the agents name from the original queue to the receiving agent queue script.


    #Routing(ACD/IVR)

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    Azamat R
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  • 2.  RE: Consult Transfer Agent Script

    Posted 05-28-2025 13:26
    No replies, thread closed.

    Hello Azamat, 

    Without a data action? I don't think its possible. 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Consult Transfer Agent Script

    Posted 05-28-2025 13:52
    No replies, thread closed.

    Could you suggest what it would look like to implement with the data action? Assuming this will need to be done in the architect in queue flow of the transferred queue?

    thanks



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    Azamat Rustamov
    Systems Engineer
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    Original Message


  • 4.  RE: Consult Transfer Agent Script
    Best Answer

    Posted 05-28-2025 19:07
    No replies, thread closed.

    In the Script there is a built-in variable named Agent Name.

    You could use the Execute Data Action action in the script to set an Attribute on the interaction which contains the value of Agent Name.

    On the receiving script, create a custom variable which has the same name as the Attribute. Scripter automatically populates a custom variable with an Attribute value if it finds matching Attribute/Custom Variable names.

    Then just display the value of that custom variable in the script with an appropriate label.



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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    Original Message


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