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  • 1.  "Contact Us" form on the web page

    Posted 06-02-2023 09:26
    No replies, thread closed.

    We have a customer who want to build a "Contact Us" form on their web page. The form should be send to an ACD queue as an Email so the agent can respond to the customer the way they do with regular email. 

    Anyone now if this is doable through the Api's? 


    #Routing(ACD/IVR)

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    Regards
    Rune Schau
    Atea AS
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  • 2.  RE: "Contact Us" form on the web page

    Posted 06-09-2023 01:31
    No replies, thread closed.

    Basically, you need to setup Email routing in Genesys Cloud and route the email you setup to a queue.  Then have the web form just SMTP the email to that address. Not need to use and API for this since most web forms can use mailto:



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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