Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Contactable Time Sets and Public Holidays

    Posted 05-03-2022 00:36
    No replies, thread closed.
    I am trying to configure a contactable time set to stop any calls being made on days that are public holidays in the location being called. I have a list of public holidays and would love to know if there is an easy way of programming a time set to show these as no call times.
    This is for ongoing outbound campaigns so would love a "set and forget" solution that would allow me to configure around eight contactable time sets at the start of the year for the full year.
    Has anyone come across a way to achieve this result?
    #Outbound

    ------------------------------
    Melinda Roberts
    Latrobe Health Services
    ------------------------------


  • 2.  RE: Contactable Time Sets and Public Holidays

    Posted 05-03-2022 00:47
    No replies, thread closed.
    Consider the new service from DNC.com with the new integration coming out this week.  It can check for local and bank holidays and more.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------