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  • 1.  Content Search

    Posted 09-14-2023 16:14
    No replies, thread closed.

    In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.


    #Reporting/Analytics

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    Tommy Oudavanh
    ISN Software Corporation
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  • 2.  RE: Content Search

    Posted 09-16-2023 10:25
    No replies, thread closed.

    Not at this time.  You could export the Interactions and Content views and then a pivot table in Excel.  Otherwise, vote on this one:  Filter on wrap up code in Content Search | Genesys Cloud Ideas Portal (aha.io) that is in development or almost in it.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Content Search

    Posted 09-26-2023 10:40
    No replies, thread closed.

    Hey Tommy, this will be added to Content Search by Q1, 2024.



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    Anik Dey
    Genesys - Employees
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  • 4.  RE: Content Search

    Posted 02-23-2024 12:42
    No replies, thread closed.

    Hey Anik,

    Is there a date for this update?



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    Tommy Oudavanh
    ISN Software Corporation
    ------------------------------

    Original Message


  • 5.  RE: Content Search
    Best Answer

    Posted 02-23-2024 14:43
    No replies, thread closed.

    Hi Tommy, we are looking at end of March for this one.

    This is the idea to follow for updates - https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1019



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    Anik Dey
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Content Search

    Posted 02-23-2024 15:09
    No replies, thread closed.

    Thank you Anik!



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    Tommy Oudavanh
    ISN Software Corporation
    ------------------------------

    Original Message


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