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In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.
Not at this time. You could export the Interactions and Content views and then a pivot table in Excel. Otherwise, vote on this one: Filter on wrap up code in Content Search | Genesys Cloud Ideas Portal (aha.io) that is in development or almost in it.
Hey Tommy, this will be added to Content Search by Q1, 2024.
Is there a date for this update?
Hi Tommy, we are looking at end of March for this one.
This is the idea to follow for updates - https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1019
Thank you Anik!
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