Genesys Cloud - Main

Does content search work for different languages?

We created some topics in a different language but when we run a report, we don't see any mention of the topics. When creating the topic, we have set the dialect to the specific language, ex. es-ES.

#Reporting/Analytics

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Tommy Oudavanh
ISN Software Corporation
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Yes, as long as the language is set in the flow, the transcription and topic spotting will listen in Spanish.  Your topics need to match your language selection.  Check the support languages on the Resource Center for specific dialects.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Hi Tommy,

Were you able to search for interactions by the Spanish dialects?

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Anik Dey
Genesys - Employees
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