Genesys Cloud - Main

In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.

In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.

Hey Tommy, this will be added to Content Search by Q1, 2024.

In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.

Hey Anik,

Is there a date for this update?

Hey Tommy, this will be added to Content Search by Q1, 2024.

In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.

Hi Tommy, we are looking at end of March for this one.

This is the idea to follow for updates - https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1019

Hey Anik,

Is there a date for this update?

Hey Tommy, this will be added to Content Search by Q1, 2024.

In the Content Search section, it shows topics that we have entered to search for in transcripts, does anyone know if there is any way we can add wrap-up code as a data point? That way we can see which topic was discussed in the call and which wrap-up was chosen by the rep.