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Hello,

I am struggling through setting up the proposed suggestion to control knowledge in digital bot flows here: Control knowledge behavior in your voice or digital bot flow - Genesys Cloud Resource Center.

I have set this up identically to the documentation on 2 separate bots, and when I go to test it hits the No path after the Decision action but then ends the chat. I added some communication objects to see what the searchResults variable is pulling back and every time Count(Flow.searchResults) > 1 pulls back 0, even when using prompts that have up to 100 articles with that keyword or using the full phrasing that is associated to an article. 

It's totally possible I am misinterpreting how this would work or I am missing some additional setup for the variable that collects the searchResults, but I am not sure how to verify what is happening. Does anybody have experience and advice on this suggested handling?

Here is an image of my flow that I replicated from the documentation, which always returns 0 and ends the session.

Hello,

I am struggling through setting up the proposed suggestion to control knowledge in digital bot flows here: Control knowledge behavior in your voice or digital bot flow - Genesys Cloud Resource Center.

I have set this up identically to the documentation on 2 separate bots, and when I go to test it hits the No path after the Decision action but then ends the chat. I added some communication objects to see what the searchResults variable is pulling back and every time Count(Flow.searchResults) > 1 pulls back 0, even when using prompts that have up to 100 articles with that keyword or using the full phrasing that is associated to an article. 

It's totally possible I am misinterpreting how this would work or I am missing some additional setup for the variable that collects the searchResults, but I am not sure how to verify what is happening. Does anybody have experience and advice on this suggested handling?

Here is an image of my flow that I replicated from the documentation, which always returns 0 and ends the session.

Hi @Nicole VanWie,

Have you added the Search Results variable to your Ask for and Wait for input blocks?

Hello,

I am struggling through setting up the proposed suggestion to control knowledge in digital bot flows here: Control knowledge behavior in your voice or digital bot flow - Genesys Cloud Resource Center.

I have set this up identically to the documentation on 2 separate bots, and when I go to test it hits the No path after the Decision action but then ends the chat. I added some communication objects to see what the searchResults variable is pulling back and every time Count(Flow.searchResults) > 1 pulls back 0, even when using prompts that have up to 100 articles with that keyword or using the full phrasing that is associated to an article. 

It's totally possible I am misinterpreting how this would work or I am missing some additional setup for the variable that collects the searchResults, but I am not sure how to verify what is happening. Does anybody have experience and advice on this suggested handling?

Here is an image of my flow that I replicated from the documentation, which always returns 0 and ends the session.

Thanks Savino. That helped. I don't know why I didn't realize that I would need to update every reusable task Waiting for Input object with the variable. But totally made sense once I read your suggestion. Thanks!

Hi @Nicole VanWie,

Have you added the Search Results variable to your Ask for and Wait for input blocks?

Hello,

I am struggling through setting up the proposed suggestion to control knowledge in digital bot flows here: Control knowledge behavior in your voice or digital bot flow - Genesys Cloud Resource Center.

I have set this up identically to the documentation on 2 separate bots, and when I go to test it hits the No path after the Decision action but then ends the chat. I added some communication objects to see what the searchResults variable is pulling back and every time Count(Flow.searchResults) > 1 pulls back 0, even when using prompts that have up to 100 articles with that keyword or using the full phrasing that is associated to an article. 

It's totally possible I am misinterpreting how this would work or I am missing some additional setup for the variable that collects the searchResults, but I am not sure how to verify what is happening. Does anybody have experience and advice on this suggested handling?

Here is an image of my flow that I replicated from the documentation, which always returns 0 and ends the session.