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  • 1.  Conversation ID of a offered interaction

    Posted 07-12-2017 15:21
    No replies, thread closed.

    Hi,

     

    I need to take the conversation ID of a Call offered to the agent.

    However this call make an error, so the agent can't answer 

     

    I need to take this Conversation ID for the Support

     

    Thanks



  • 2.  RE: Conversation ID of a offered interaction

    Posted 07-13-2017 14:26
    No replies, thread closed.

    Hi @Matteo Dalzero?,

     

    You should be able to use these instructions to get the conversation ID, even if the agent hasn't picked up the interaction: https://help.mypurecloud.com/articles/get-conversation-id-support/

     

    If for some reason the conversation in question isn't showing up in Performance > Interactions, then you can get the Chrome or Firefox console log to give to Support: https://help.mypurecloud.com/articles/gather-chrome-console-log/ or https://help.mypurecloud.com/articles/gather-firefox-console-log/

     

    I hope that helps!



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