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  • 1.  Conversations affected for Triggers

    Posted 05-19-2025 06:37
    No replies, thread closed.

    Hi Team.

    Is possible to get the all the conversations that one trigger execute?

    For example, I have a Trigger named "outbound_disconnect" and I want to known all conversation that was disconnect by this trigger o by workflow that this invocate.

    I appreciate your help, @Edward Enrique Herrera 

    (thread recreated as it was a Library entry)


    #Metrics

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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------


  • 2.  RE: Conversations affected for Triggers
    Best Answer

    Posted 06-10-2025 08:43
    No replies, thread closed.

    Hi @Edward Enrique Herrera , apologies for the delay in actual response for this one, I thought I replied when I converted it from a Library post.

    I don't think there is a way to report on the triggers per interaction.  I would recommend raising an Idea for this on the Genesys Cloud Product Ideas Lab



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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