Genesys Cloud - Reporting and Analytics

 View Only

Discussion Thread View

  • 1.  Conversations affected for Triggers

    Posted 30 days ago

    Hi Team.

    Is possible to get the all the conversations that one trigger execute?

    For example, I have a Trigger named "outbound_disconnect" and I want to known all conversation that was disconnect by this trigger o by workflow that this invocate.

    I appreciate your help, @Edward Enrique Herrera 

    (thread recreated as it was a Library entry)


    #Metrics

    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------


  • 2.  RE: Conversations affected for Triggers

    Posted 8 days ago

    Hi @Edward Enrique Herrera , apologies for the delay in actual response for this one, I thought I replied when I converted it from a Library post.

    I don't think there is a way to report on the triggers per interaction.  I would recommend raising an Idea for this on the Genesys Cloud Product Ideas Lab



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources