Genesys Cloud - Main

Does any know if it possible with Copilot functionality in Assosiate app. Both summary and suggestion. I have tried and it looks like it is not there like in Mobile Office. If answer is no, does anyone one if it will be available?

#AICopilot(Agent,Supervisor,Admin)
#Telephony

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Eystein
Systemutvikler Genesys Applikasjonsspesialist
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Hi Eystein,

I found a recent Community discussion around the Associate mobile app that may help.

Call summarization was specifically asked about, and the discussion mentions that it is still on the 18-month roadmap, likely around mid-2027.

Full discussion:

https://community.genesys.com/discussion/associate-user-experience-now-available-whats-coming-next-bookmark-this-page

So that would explain why you're not currently seeing call summarization in Associate.

I couldn't find the same confirmation for Copilot suggestions, so hopefully someone can confirm whether the broader Agent Copilot experience is also planned for Associate.

Hope this helps!

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Phaneendra
Technical Solutions Consultant
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