Genesys Cloud - Main

We prototyped a voice bot flow for EN-US.  This works, and all is well in our testing.  However, when we go to add other English dialects to the flow, we have to start from scratch on pre-adding utterances.  Is there no way to copy utterances across dialects of the same base language? 

This raises the bar pretty high to properly support multiple dialects of the same language because it requires utterances to be hand-keyed per-dialect, or for intent miner to be run for each dialect and the NLU be trained per dialect.  I can understand not supporting this to copy utterances between different base langauges (ex., English to French), but not between dialects (EN-US to EN-AU).

Picky, picky Paul!  We just got the ability to have multiple languages in bots after 3 years last month.  Now they can work on the bells and whistles.  Here is the idea for this one:  Export/Import Intents and Utterances | Genesys Cloud Ideas Portal (aha.io)

We prototyped a voice bot flow for EN-US.  This works, and all is well in our testing.  However, when we go to add other English dialects to the flow, we have to start from scratch on pre-adding utterances.  Is there no way to copy utterances across dialects of the same base language? 

This raises the bar pretty high to properly support multiple dialects of the same language because it requires utterances to be hand-keyed per-dialect, or for intent miner to be run for each dialect and the NLU be trained per dialect.  I can understand not supporting this to copy utterances between different base langauges (ex., English to French), but not between dialects (EN-US to EN-AU).