Genesys Cloud - Main

Can someone provide some basic guidance on the best method to create 2 new contact lists from an existing contact list?

Here is our use case:

Existing contact list contains all Collections accounts we want to dial each day

Due to the 1 campaign per contact list limitation, we want to split the Collection account contact list by Days Past Due.

End state would be 1 contact list with accounts from 1-30DPD; 2nd contact list would be all accounts > 30 DPD.

We hope we can do this inside Genesys instead of asking our Dev team to create new contact list uploads or for my Dialer Admin team to manually upload 2 new lists.

I am hoping there is a solution to apply a filter to the current Collection contact list and the create the 2 new lists from it.

Any and all suggestions are welcome!

#Outbound

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Gregory Sayers
Manager, Dialer Administration
Elevate Credit
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Hi Gregory,

You could export from the existing list based on filters and then reimport that as new contact lists, but I don't think you can just split the list into two: Edit contacts in a contact list

Maybe someone else in the community has a better way of doing it though

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 01-16-2025 11:12
From: Gregory Sayers
Subject: Create additional contact list from an existing list

Can someone provide some basic guidance on the best method to create 2 new contact lists from an existing contact list?

Here is our use case:

Existing contact list contains all Collections accounts we want to dial each day

Due to the 1 campaign per contact list limitation, we want to split the Collection account contact list by Days Past Due.

End state would be 1 contact list with accounts from 1-30DPD; 2nd contact list would be all accounts > 30 DPD.

We hope we can do this inside Genesys instead of asking our Dev team to create new contact list uploads or for my Dialer Admin team to manually upload 2 new lists.

I am hoping there is a solution to apply a filter to the current Collection contact list and the create the 2 new lists from it.

Any and all suggestions are welcome!

#Outbound

------------------------------
Gregory Sayers
Manager, Dialer Administration
Elevate Credit
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