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Create Agent Auto-Evaluation Form via API

  • 1.  Create Agent Auto-Evaluation Form via API

    Posted 23 hours ago
      |   view attached

    Hi, 

    I attempted to create an agent auto‑evaluation form using the
    /api/v2/quality/forms/evaluations endpoint, based on the request body provided in the attached example. The request succeeds and the form is created; however, I noticed that the question is not configured as expected.

    Specifically, the "AI Scoring" / "Evaluation Assistant" option is not enabled for the question.

    After reviewing the schema in the API Explorer, it looks like the missing piece might be the aiScoring object, which requires both questionGroupContextId and questionContextId. Based on this, it seems that AI scoring cannot be fully configured during form creation and may instead require a follow‑up API call to update the evaluation after the form has been created.

    Has anyone encountered this before or can confirm whether a separate update request is required to configure aiScoring? Any guidance would be appreciated.


    #PlatformAPI

    ------------------------------
    Siang Chuen Phoo
    Senior Principal Software Engineer
    ------------------------------

    Attachment(s)

    txt
    example.txt   1 KB 1 version


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