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  • 1.  Create two WebRTC phone for the same user ?

    Posted 03-29-2021 12:58
    No replies, thread closed.
    Hi,

    Our customer have agents who are working for two sites and handling calls for these sites.
    We think to create two WebRTC phone, each one will be attached to one site, so the agent can only change his WebRTC phone to switch between sites.
    Can we create two WebRTC phone for the same agent ?
    I have tried, but I received error when creating the second WebRTC phane saying that the user has already WebRTC phone.

    Thank you in advance.
    #SIP/VolP
    #Telephony

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    Mostafa Oudderhem
    Coverage-Communication
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  • 2.  RE: Create two WebRTC phone for the same user ?

    Posted 03-29-2021 20:27
    No replies, thread closed.
    Not possible.  1 to 1 matching there.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Create two WebRTC phone for the same user ?

    Posted 03-30-2021 04:03
    No replies, thread closed.
    Thank you Robert.

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    Mostafa Oudderhem
    Coverage-Communication
    ------------------------------