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  • 1.  Create WhatsApp campaign (outboud)

    Posted 01-01-2024 16:38
    No replies, thread closed.

    Hi all, 

    I need to Create a WhatsApp campaign (outbound) to send advertisements to some clients, we own WABA, so we  create and submit WhatsApp message templates in your Meta Business Manager and have approval, but I don't know what the last step

    Thx 


    #Outbound

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    reham alzeer
    Al-Hassan Ghazi Ibrahim Shaker Co
    ------------------------------


  • 2.  RE: Create WhatsApp campaign (outboud)

    Posted 01-01-2024 19:39
    No replies, thread closed.

    Did you create the canned response templates:  Add a WhatsApp template message - Genesys Cloud Resource Center (mypurecloud.com)

    After that, you have to submit your WABA templates to Genesys:

    o request approval of a message template for your WABA, email your request to GenesysCloudWhatsAppRequests@genesys.com. Genesys emails a WhatsApp message template request form for you to complete. Return the completed form to GenesysCloudWhatsAppRequests@genesys.com.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Create WhatsApp campaign (outboud)

    Posted 01-08-2024 07:52
    No replies, thread closed.

    dear Robert Wakefield-Carl

    Thanx for Ur replay, I did these steps and I am waiting replay of Geney WhatsApp, but as Mrs.Jody said the WhatsApp campaigns in Genesys Cloud do not support 



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    reham alzeer
    Al-Hassan Ghazi Ibrahim Shaker Co
    ------------------------------

    Original Message


  • 4.  RE: Create WhatsApp campaign (outboud)
    Best Answer

    Posted 01-03-2024 10:55
    No replies, thread closed.

    Hi Reham, 

    We don't yet have support for WhatsApp campaigns in Genesys Cloud Campaign Management. We do have it on our roadmap to deliver in the first half of this year, however. We are currently in the planning stages. 

    Thanks!

    Jody



    ------------------------------
    Jody Nabuurs
    Genesys - Employees
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  • 5.  RE: Create WhatsApp campaign (outboud)

    Posted 08-20-2024 07:23
    No replies, thread closed.

    Dear Jody,

    Is it implemented WhatsApp campaigns in Genesys Cloud now?



    ------------------------------
    Mahesh Jain
    2c2s
    ------------------------------

    Original Message


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