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  • 1.  Custom Action to 3rd Party Web Service

    Posted 01-20-2020 20:01
    No replies, thread closed.
    We are trying to call one of our own web services to grab some data. The call works fine when tested with Postman externally, however, after configuring the action and testing, we are getting the following error:

    {
    "status": 500,
    "code": "internal.server.error",
    "message": "The server encountered an unexpected condition which prevented it from fulfilling the request.",
    "messageParams": {},
    "contextId": "66f533b6-0ca8-4646-915e-399473255191",
    "details": [
    {
    "errorCode": "ACTION.REMOTE_ENDPOINT"
    }
    ],
    "errors": [
    {
    "status": 500,
    "code": "INTERNAL_SERVER_ERROR",
    "message": "REST call for action execute failed. Message:Unable to send message after 2 attempts, due to: SunCertPathBuilderException: unable to find valid certification path to requested target [66f533b6-0ca8-4646-915e-399473255191]",
    "messageParams": {},
    "details": [],
    "errors": []
    }
    ]
    }

    Just as a precaution, we've made sure our certificates are working properly. We've seen mention of using mTLS but haven't seen any KB articles about how to configure it.

    Can anyone provide any insight as to what the issue could be? Any and all help is appreciated.

    Thank you,
    Zack Turnbow
    #Integrations

    ------------------------------
    Zack Turnbow

    ------------------------------


  • 2.  RE: Custom Action to 3rd Party Web Service

    Posted 01-21-2020 09:57
    No replies, thread closed.
    I don't believe mTLS is really coming into play here; mTLS relies on your service trusting the client certificate that the data action presents as part of the mTLS handshake.  In this case it simply appears that the data action service can't negotiate a valid certificate from the endpoint it's contacting.  What is the endpoint you're trying to hit?

    ------------------------------
    Richard Schott
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Custom Action to 3rd Party Web Service

    Posted 01-21-2020 10:22
    No replies, thread closed.
    It's an endpoint that we provide. After reading your post, I double checked my Postman settings and verify SSL was turned off. I turned it on and now see the issue is what you think it is. I appreciate your assistance. Now to get our certs fixed.

    ------------------------------
    Zack Turnbow
    ------------------------------

    Original Message


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