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  • 1.  Customer voice input !

    Posted 03-05-2020 11:35
    No replies, thread closed.
    All,

    We have a requirement where we need to build an IVR for the survey and need to capture customer input for few of the questions in the form of voice and convert it into wav file and store it into database..

    Please let me know how to achieve this !
    #ArchitectureandDesign

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    Regards,
    Anurag Gusain
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  • 2.  RE: Customer voice input !

    Posted 03-05-2020 13:57
    No replies, thread closed.
    We tried the same thing, but the API just doesn't have what you need.  We used Twiio for this in the end.  I have suggestions in to product management to allow for this, but nothing on the roadmap.  Closest you can come is to store values in a database and record comments as a voicemail.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Customer voice input !

    Posted 03-05-2020 14:02
    No replies, thread closed.
    But the question is, how we are going to map voice mail as an answer with IVR survey question

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    Anurag Gusain
    Cognizant Technology Solutions India
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    Original Message


  • 4.  RE: Customer voice input !

    Posted 03-06-2020 09:01
    No replies, thread closed.
    HAve you considered using one of the AppFoundry applications to conduct and capture survey results?  Survey Dynamix is a Premium App with a free trial.  Check it out here:  https://appfoundry.genesys.com/filter/purecloud/listing/4b0589e5-3d7a-41f9-9699-1ee12e4504db

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    Rob Yousey
    Genesys - Employees
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    Original Message


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