Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Customers are using both Genesys and Teams and having call control issues

    Posted 03-03-2025 08:35
    No replies, thread closed.

    Hi Guys,

    This is Eason from Yealink headset team.

    Customers are using both Genesys and Teams are having call control issues when using Yealink headsets. 

    We have modified the report ID of communication with the Yealink headset and adjusted it to the YL hid method in the SDK to solve the call conflict problem.

    The fixing has been merged via github.

    Is there anyone from Genesys here who could take a look?

    BR,

    Eason


    #General

    ------------------------------
    Eason Wu
    ------------------------------


  • 2.  RE: Customers are using both Genesys and Teams and having call control issues

    Posted 03-03-2025 14:02
    No replies, thread closed.

    Hi Eason,

    You originally posted this discussion in our Genesys Casual community, which is not for technical discussions, so I moved it to the Genesys Cloud - Main community. Hoping someone can give you some advice soon.

    Cheers,

    Matt



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 3.  RE: Customers are using both Genesys and Teams and having call control issues

    Posted 03-03-2025 20:23
    No replies, thread closed.

    Hi Matt,

    Good day.

    Hope you are doing well!
     
    Our R&D found that the new Yealink SDK was accepted in early Feb on GitHub, and we noticed that there have been some new software releases recently, would you please help to check if the new software release includes the new Yealink SDK?
    This is really important, we are losing customers. Really appreciate it if you could help.

    BR,

    Eason



    ------------------------------
    Eason Wu
    ------------------------------

    Original Message


  • 4.  RE: Customers are using both Genesys and Teams and having call control issues

    Posted 03-04-2025 09:34
    No replies, thread closed.

    Hello Eason,

    Thank you for reaching out. I will see if I can get in touch with someone from Dev to look into this.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: Customers are using both Genesys and Teams and having call control issues
    Best Answer

    Posted 03-04-2025 09:43
    No replies, thread closed.

    Hello Eason,

    Sorry for the back to back posts but I reached out to our Dev team and they informed me that they were able to connect with you. 

    Thank you for bringing this info to our attention.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 6.  RE: Customers are using both Genesys and Teams and having call control issues

    Posted 03-05-2025 01:41
    No replies, thread closed.

    Hi Jason,

    Thanks a lot.

    Can you point me to where I can contact your Dev team?

    Yealink lost some large customers due to this issue.

    BR,

    Eason



    ------------------------------
    Eason Wu
    ------------------------------

    Original Message


  • 7.  RE: Customers are using both Genesys and Teams and having call control issues

    Posted 03-17-2025 02:41
    No replies, thread closed.

    Hi Jason,

    Good day.

    Can you point me to where I can contact your Dev team?

    Yealink lost some large customers due to this issue.

    BR,

    Eason



    ------------------------------
    Eason Wu
    ------------------------------

    Original Message


  • 8.  RE: Customers are using both Genesys and Teams and having call control issues

    Posted 03-17-2025 10:55
    No replies, thread closed.

    Hello Eason,

    We do not have a direct way to contact them. I am reaching back out to the person who said that they were in direct contact with you again.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content