limvo05 | 2022-11-09 23:46:47 UTC | #1
Hello,
I am new to Genesys Cloud. I was told WebRTC can be used with both Desktop App and web browsers. I would like to know how much customization is supported with the desktop app? By customization I am referring:
- Pull the data from external sources such as Salesforce and present them within the desktop app.
- If the above is supported, is there a limit on how much of the external data can be pulled and presented within the desktop app?
- For each of the data fields presented, have custom business rules deployed.
- How much of the look and feel within the desktop app can be customized?
Thank you, Lim
tim.smith | 2022-11-15 16:12:09 UTC | #2
You cannot customize the Genesys Cloud UI. But you can build whatever you want and embed it as a client app https://help.mypurecloud.com/articles/about-custom-client-application-integrations/.
limvo05 | 2022-11-10 15:29:00 UTC | #3
Hi Tim, thank you for answering my question. Based on this info, I can build a client app and embedded within the Genesys Cloud Desktop app. Thanks again.
system | 2022-12-11 15:29:20 UTC | #4
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