rocco52 | 2019-06-05 19:52:33 UTC | #1
Hello,
In an incoming call, PureCloud is able to detect if there is an external user (external contact) associated with the ANI, and in this way show the information of that user on the agent's screen.
It is possible to show this information, but using a different criterion to the ANI ?. For example, suppose we know the ID of an external user (anyone), is it possible to load this user's information on the agent's screen?
Thank you!
tim.smith | 2019-06-06 20:06:11 UTC | #2
It sounds like you're looking for info about how to configure external contacts. Base product configuration questions are more appropriate for the PureCloud Community Forum or opening a case with PureCloud Care. The Developer Forum is specific to APIs and customizations.
If you're trying to manually associate a contact with the conversation, use PUT /api/v2/externalcontacts/conversations/{conversationId}.
system | 2019-07-07 20:06:15 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 5294