Hello there, I work for a call center that has multiple departments and within those departments are separate teams. At 5 o'clock, whoever is left in our department all compiles into 1 late night group chat. Here's my issue: We never know who is going to be working late night and the team lead needs to be able to quickly find anyone who is currently in ACW or on hold. For each team, we have a beautiful dashboard that displays this information because all of our teams are set with an exact and small amount of people. When it comes to late night, all I really have to work with are queues. Is there a way to set up a dashboard so that it looks like a team dashboard with the live updates on status like the below picture with only being able to input a queue? All I can find to input are "users." Thank you in advance!

Hello there, I work for a call center that has multiple departments and within those departments are separate teams. At 5 o'clock, whoever is left in our department all compiles into 1 late night group chat. Here's my issue: We never know who is going to be working late night and the team lead needs to be able to quickly find anyone who is currently in ACW or on hold. For each team, we have a beautiful dashboard that displays this information because all of our teams are set with an exact and small amount of people. When it comes to late night, all I really have to work with are queues. Is there a way to set up a dashboard so that it looks like a team dashboard with the live updates on status like the below picture with only being able to input a queue? All I can find to input are "users." Thank you in advance!

Hello there, I work for a call center that has multiple departments and within those departments are separate teams. At 5 o'clock, whoever is left in our department all compiles into 1 late night group chat. Here's my issue: We never know who is going to be working late night and the team lead needs to be able to quickly find anyone who is currently in ACW or on hold. For each team, we have a beautiful dashboard that displays this information because all of our teams are set with an exact and small amount of people. When it comes to late night, all I really have to work with are queues. Is there a way to set up a dashboard so that it looks like a team dashboard with the live updates on status like the below picture with only being able to input a queue? All I can find to input are "users." Thank you in advance!