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  • 1.  Dashboard widget filter limit 10 queues

    Posted 05-31-2024 11:48
    No replies, thread closed.

    I have create queues more than 100 queues and tried to create new dashboard to set filter queues. Currently, the system has only 10 queues to choose in filter. 

    Can I increase queue select to show all queues in system ? Please help to advise the solution. 


    #Reporting/Analytics

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    Chandaet Tangsomsukying
    NTT (Thailand) Limited
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  • 2.  RE: Dashboard widget filter limit 10 queues
    Best Answer

    Posted 06-15-2024 16:09
    No replies, thread closed.

    Not currently.  There may be more capabilities coming over the 6 months, but there are ideas about queue filter like this one:

    Filter More than 100 Queue in Genesys | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Dashboard widget filter limit 10 queues

    Posted 09-25-2024 08:19
    No replies, thread closed.

    I'm not sure if you got this already though, the way I did was to add all the queues I need, save and go back to add more. Unfortunately it only allows to add 10 per time though you can add the remaining by 10 only.



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    Thiago Mendonca
    AXA Partners - UKI
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