Genesys Cloud - Main

Hello

I'm trying to create a data action that updates callbacks for use in a Bot

For this I use 

/api/v2/conversations/callbacks/bulk/update

But I can't get it to work and it gives me an error

I share the configuration in case you can help me



And the error it returns


While in the API it does allow me to change





Thanks for everything

Hello Juan, 

I see in the screenshot before the error there is a random space before the \"conversationId\". 

This could be whats causing the error as the error indicates that's somethings wrong with your syntax. 

If it's working in the developer center you could just copy/pasta the same json and see if that helps. 

Cheers,

------------------------------
Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
------------------------------

Hello 

Thanks for your response Cameron Tomlin

The error is in the Request Body Template

But now I have the problem with the "response"

In order to use this data option, I need to detect when it has worked and when it hasn't

If I run the data action wrong the result in the API is this

And if I execute it correctly it would be 

So I thought about using "errorCount" as the response.
If it is 0 it is OK
and if it is 1 in KO

But I don't know how to transfer that to my data tion?

Thank you

Hello Juan, 

This would be more of a developer forums question then at this point as it falls with developing a data action response. I can provide this documentation but you might want to go to the developer forums and make a post there to get a developer perspective on how to correctly develop this. 

Cheers, 

Original Message:
Sent: 08-28-2024 06:18
From: Juan Carlos Fernandez
Subject: Data action update scheduled callbacks

Hello 

Thanks for your response Cameron Tomlin

The error is in the Request Body Template

But now I have the problem with the "response"

In order to use this data option, I need to detect when it has worked and when it hasn't

If I run the data action wrong the result in the API is this

And if I execute it correctly it would be 

So I thought about using "errorCount" as the response.
If it is 0 it is OK
and if it is 1 in KO

But I don't know how to transfer that to my data tion?

Thank you

------------------------------
Juan Carlos Fernandez
Admiral Intermediary Services, S.A.U.
------------------------------


Original Message:
Sent: 08-27-2024 15:36
From: Cameron Tomlin
Subject: Data action update scheduled callbacks

Hello Juan, 

I see in the screenshot before the error there is a random space before the \"conversationId\". 

This could be whats causing the error as the error indicates that's somethings wrong with your syntax. 

If it's working in the developer center you could just copy/pasta the same json and see if that helps. 

Cheers,

------------------------------
Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees