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  • 1.  Data Action works fine when testing it in the setup but fails when used in architect flow.

    Posted 08-24-2022 06:06
      |   view attached
    No replies, thread closed.
    We want to write to a datatable, therefore we have created a data action that calls the genesys cloud API (/api/v2/flows/datatables/{datatableId}/rows)

    I have attached the export of the data action.

    simple datatable:

    When we test the data action it successfully adds a row in the table:


    But when we call the same data action from an architect flow, it will always go through the failure output.

    Is there any way to troubleshoot this ourselves? I don't think we can get the reason for the failure in architect, correct?


    rgds,

    Tommy


    #ArchitectureandDesign
    #Integrations
    #Unsure/Other

    ------------------------------
    Tommy Braes
    CX Consultant
    Proximus PLC
    ------------------------------

    Attachment(s)

    zip
    WriteDataTable-20220824114622.custom.zip   628 B 1 version


  • 2.  RE: Data Action works fine when testing it in the setup but fails when used in architect flow.

    Posted 08-24-2022 07:09
    No replies, thread closed.
    If I was a betting man I would say its permissions

    ------------------------------
    Andy Jackson
    Ten Lifestyle Management Limited
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  • 3.  RE: Data Action works fine when testing it in the setup but fails when used in architect flow.

    Posted 08-24-2022 11:40
    No replies, thread closed.
    Well, I'm not a gambling man ;-)

    But I did find the issue. My requestbody had some issues with escaping characters.

    The way I did the troubleshooting was using the following article:
    https://developer.genesys.cloud/blog/2022-03-22-troubleshooting-data-actions/

    Since my data action was using the genesys cloud api data integration, I had to rewrite my data action using the web services integration. Only than was was I able to use ngrok. (the genesys cloud data actions integration will auotmatically add the URL "https://api.mypurecloud.de" in my case)

    Someone give the author @Lucas Woodward a medal or something. Great article!!!!


    rgds,

    Tommy​​

    ------------------------------
    Tommy Braes
    CX Consultant
    Proximus PLC
    ------------------------------

    Original Message


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