James_Moore | 2024-01-10 23:59:09 UTC | #1
Client is noticing difference in Genesys Cloud reporting versus what is being presented by the WFM Adapter integration.
Initial Genesys Care team believes this is an issue between Realtime Data and Pipeline data. What is needed to further investigate the potential difference in interaction metrics?
system | 2024-02-09 23:59:49 UTC | #2
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