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Data Discrepancy in Queue Reporting

  • 1.  Data Discrepancy in Queue Reporting

    Posted 2 hours ago
    Edited by ATUL ARYA 2 hours ago

    I'm running into a strange data discrepancy while fetching queue-wise data in Genesys Cloud, and I wanted to see if anyone else has faced this recently.

    I fetched data for 28 Virtual Queues (VQs). While 27 of them look perfectly fine, one specific VQ is showing incorrect numbers.

    As you can see in the screenshot below, the system is reporting 24 emails, but when looking at the actual interaction level, there are only 6 interactions visible.

    I am trying to figure out the root cause: Is the summary total wrong, or is the interaction view failing to load/include the rest of the data for this specific VQ?


    #GeneralQuestion #Workforcemanagement #ReportingMetrics #QueueReports

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    Atul Arya
    Workforce Analyst
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