Thank you for this Q/A, even if the answers were not want I wanted to hear. Sad that we can't even filter out blank rows on the performance views or limit the Agent Status or Agent Performance views to show just those logged currently logged in.
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
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Original Message:
Sent: 05-13-2025 15:16
From: Nicole Milliken
Subject: Data Sorting and Filtering - Part 2 of the R&A Q&A Show Series!
In this second installment of the new Reporting and Analytics Genesys Community video series, host Matt Lawson sits down with product experts @Greg Cole and @Ryan Legner as they discuss everything about data sorting and filtering. They even hint to future features that you're sure to find super useful (and will also be covered in the last episode of this series). But you have to watch to find out what those features are! If you have a question for part three of this R&A series, please leave a post in this thread.
Your concerns just may be addressed in the next episode of the Genesys Cloud Q&A Show! But for now, enjoy the show!
Resources:
R&A Community:
https://community.genesys.com/communities/gc-reporting-analytics?CommunityKey=9d7ae610-3d14-4a0f-b4ca-01956bd99858
Questions Post in the Genesys Community:
https://community.genesys.com/discussion/qa-show-reporting-an-analytics-series-what-questions-do-you-have#bmfd61677b-a120-40bd-9973-72d58dd918d4
Chapters:
0:00 - 3:24: Intro
3:35 - 32:26: Data Sorting and Filtering
32:27 - 33:18: Outro
#Unsure/Other
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Nicole Milliken
Senior Online Community Video Specialist
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