Genesys Cloud - Main

On this episode of the Genesys Cloud Q&A Show, two Genesys experts, George Ganahl and Patrick Johnson, share demos surrounding the new Agentic Virtual Agent that just went GA this month, and also how to restrict Genesys Cloud UI when using CX Cloud. These ...

Could you please share the planned release timeline? ------------------------------ Rainbow Soo Software Engineer ------------------------------

Hi @Srikanth k s , Genesys Cloud provides a built-in organization setting that solves this exactly: Go to Admin → Account Settings → Organization Settings. Click the Settings tab. Under Contact Center, locate and enable the option: Callbacks Preserve ...

We are targeting to do our March/April renewal and retain the Client Authentication EKU. Our next scheduled renewal is not until September 2026. Due to the shrinking renewal windows (12 months -> 6 months, ...), I expect almost all of our regions will ...

Hi Cameron, Thanks for your reply. We already checked the execution history as well as the operational console and no errors were present. All instances are showing as a success. ------------------------------ Dianne ----------------------------- ...

Hello Cody, Just to clear things up-what you're seeing is actually expected behavior in Genesys Cloud outbound dialing. The key thing to know is that a single interaction can end up with multiple wrap-up codes. Some are assigned automatically by ...