Hey Everyone, The Reporting and Analytics forum was previously hosted on the Dev Forums . In case you have not heard, that community is migrating to The Genesys Online Community next Monday (March 24th). I am going to give you all of the important ...

Welcome to the Reporting & Analytics community! We want to make this community your first port of call for Reporting & Analytics. As a community it will be great to help each other get the most out of all the available features in Genesys ...

Thank you Samuel, I'll start that process. ------------------------------ Robert Gacula, Manager, Workforce Management Team American Specialty Health RobertG@ASHN.com CA, San Diego. ------------------------------

Hi Robert, I think this is worthy of a case with care. I cant see anything that explains why it wouldn't be exported in the documentation (permissions etc). I just tested it in my test org and it did export the location for me. ------------------------------ ...

This is good information. ------------------------------ Robert Gacula, Manager, Workforce Management Team American Specialty Health RobertG@ASHN.com CA, San Diego. ------------------------------

Its funny you should say that, I was planning on doing a video about Alerts and Alert Rules very soon and this has re-affirmed it would probably be a good idea to do it :D ------------------------------ Sam Jillard Online Community Manager/Moderator ...

Hello, when running agents export on the performance tab. Location is missing once export is complete. I can see the location on the performance tab however the CSV and PDF file export is missing the location? has anyone else had this issue> does a ticket ...