Hey Everyone! See the chart below? These are the upcoming features that are being worked on for release this year! Which one excites you most and why? OR is there a feature you wish you saw on this list that isn't there - and why would it be ...

I wish there were reporting functions for the volume of alert no answers that were a result of the agent not responding. The current reporting functionality for this isn't very straight forward as we would prefer. ------------------------------ Laura ...

Our new Trivia Tower event will test how well you know the content of the newly launched Genesys Community, "The Research and Analytics or R&A community!" There's some tough questions on there, but I believe in you. NO GOOGLING - we want to make ...

If the report is blank and there is no error message, I would raise a case with Genesys Customer Care with the logs and the exportID, as it should provide you with a reason for the failure. Potentially, you could schedule an export to run out of hours ...

Hi @Samuel Jillard If you can share the video here in this community posting that would be great. ------------------------------ Vincent Sabolboro Genesys Cloud SME ------------------------------

Hi Samuel, Thank you for the answer! Sure, I will contact support, just somehow i had a feeling that I missed something basic (like a definition of things?) that community members could spot immediately, so it felt right to ask here :) Will see what ...

Sorry for the interruption to this community. Unfortunately, we had some issues with the migration and we are going to postpone to a future date, probably this Friday, but I will post a conformation email. Please continue using the email as you normally ...