Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Morning Stephen, I'm referring to the preferred agent routing, as with Agent Owned, the agent will own it for least 1 hour, and if they're unavailable, I'd want that redirected to another user well before the hour. With preferred agent routing, where ...

Hi Priya, this endpoint also shows the secondary and custom activities: https://developer.genesys.cloud/devapps/api-explorer-standalone#get-api-v2-presence-definitions Historical data on a user level can be fetched using: https://developer.genesys.cloud/devapps/api-explorer-standalone#post-api-v2-analytics-users-aggregates-query ...

We have noticed the same with our custoemrs to, an increase in WebRTC disconnects TELEPHONY 10,11,12's. Aware there is a media update this week which has notes about WebRTC updates. Can you confirm the details and if this to help fix the increase? ...

Hi Cameron, This is just an FYI - Our customer now has come back to us advising that the external contacts are not getting daily synched. Now we are completely confused. Regards, Rohan ------------------------------ Rohan Kundu ----------- ...

Hello Atul, The system should default from 12 AM to 12 AM in the timezone that you have selected. I would recommend exporting both lists and comparing which conversationIDs do not overlap between the lists. Then you can verify exactly when those extra ...