Genesys Cloud - Main

Hello All, 

I'm trying to create a data table that will turn off/on post surveys that are in my flows. I have the Boolean set but how do I link the reference key to the post flow object itself?

#ArchitectureandDesign

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Reuben Goodwin
Sr. Telephony Engineer
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Hi,

Hope I understand the ask here, If you want to update the data table once the post call survey set, you need to use the Genesys API(PUT /api/v2/flows/datatables/{datatableId} ), create the data action for this API and use the data action block to pass the value after the Set Post-Flow block.
Let me know if this is what your requirement.

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Thanks!

Ganesh S
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I think you can use a Data Table Lookup to get the status of your boolean then do a Decision node after that to see if it's true or false then set the post flow if true. Otherwise, don't.  Something like below.

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Jonathan Santos
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Thank you. Let me try this option. I'll come back with results

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Reuben Goodwin
Sr. Telephony Engineer
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Original Message:
Sent: 03-12-2025 13:29
From: Jonathan Santos
Subject: Data Table Boolean (Turn off/on) and Post Voice Call Survey

I think you can use a Data Table Lookup to get the status of your boolean then do a Decision node after that to see if it's true or false then set the post flow if true. Otherwise, don't.  Something like below.

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Jonathan Santos
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