Hi,
I have had experience with this. The Genesys Team explained that the problem is that you cannot use that address (the default GCV address) with e911, so it will not show as verified. And, yes, the verification changed after I attempted to edit it.
The solution is to purchase a DID through GCV or your carrier, create a location with an address that can be verified (i.e., that can be used for e911), and associate the DID with that location. Then check the box to use that Location with you Site(s).
If you do have a street address that you know is a "real" location and it is not showing as verified then, I think, even if you are using BYOC, you would need to contact GCV support. The instructions are here: https://help.mypurecloud.com/articles/genesys-cloud-voice-support/
If an address is not verified then you won't be able to use that location with sites.
So, if all of your Sites are linked to Locations that are verified then you shouldn't have any problems placing calls. Hope that helps.
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Dan Fontaine
C1
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Original Message:
Sent: 09-24-2024 10:44
From: Jason Kleitz
Subject: Default PCV Location
Have you tried following the steps in this Resource Center article? If those steps don't work, you will want to contact Genesys Cloud Voice support, and provide the following information:
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Jason Kleitz
Genesys - Employees
Original Message:
Sent: 09-23-2024 16:35
From: Matthew Raleigh
Subject: Default PCV Location
Thanks for the reply. Yes, I think the phone number was edited and changed back. That's probably what did it. GC will probably have to force activation. But do not think it matters as org is using BYOC.
Best regards,
Matthew Raleigh (he/him/his)
Sr IT Comm Eng II, Medical Communications
Clinical Research
PPD, part of Thermo Fisher Scientific
3900 Paramount Parkway Drive I Morrisville, NC 27560-7200, USA
Tel: +1 919-456-3802
Matthew.Raleigh@ppd.com I www.thermofisher.com/ppd
Original Message:
Sent: 9/23/2024 4:26:00 PM
From: Jason Kleitz
Subject: RE: Default PCV Location
Hello Matthew,
Did you make any change to the Default PCV location? I checked my Dev org and mine is still showing as verified.
If you click save, does it complete the location verification?
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Jason Kleitz
Genesys - Employees
Original Message:
Sent: 09-21-2024 21:14
From: Matthew Raleigh
Subject: Default PCV Location
I was wondering about the Default PCV location not getting verified. Has anyone else seen this and will it prevent inbound/outbound dialing using BYOC trunk. I feel like if it is not verified than station cannot be registered? Thanks.
See attached
#Telephony
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Matthew Raleigh
Thermo Fischer CRG
Sr. IT COMM Eng.
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