AlonsoM | 2018-10-15 15:14:45 UTC | #1
I'm not sure if this is possible, but Is there a way to pull customer data from the contact list to scripter? specifically, the name of the person so that we can pre-populate it in scripter in the script the agent reads outloud....
I was thinking something like: outbound.contactID, but this is not the right variable to use.
I was thinking that perhaps we can create a custom variable, but I wasn't sure if that was possible either...
Any advice or help is greatly appreciated.
anon28885283 | 2018-10-12 04:56:52 UTC | #2
Yes it should be possible, you jut have to set the contact list in the script properties like so:
s
That will allow you to use variables like {{Outbound.namecolumn}} etc..
system | 2018-11-12 04:56:53 UTC | #3
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